Help Desk

Altamonte Springs, FL

Posted: 11/07/2018 Job Number: 11930326


ESSENTIAL FUNCTIONS:
Responds to end user requests for support of business relevant computer issues.
Keeps current with software updates on servers and desktop computers.
Implements appropriate educational and training programs to ensure efficient use
of integrated systems.
Provide first level support of our EMR system CPR+ and
internal web based patient, physician and payer portals.
Monitor Service Desk for tickets assigned to the queue and process first-in first-out
based on priority
Modify configurations, utilities, software default settings, etc. For the local
workstation.
Document internal procedures
Assist with onboarding of new users
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and
any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Maintain an accurate inventory of all equipment, software and software licenses
Assign users and computers to proper groups in Active Directory
Perform timely workstation hardware and software upgrades as required
Work in a helpdesk ticketing system.

ADDITIONAL RESPONSIBILITIES:

QUALIFICATIONS & ABILITIES:
Have at least two years' experience supporting Windows operating systems
(Windows XP / Windows 7 / Windows 8) and Microsoft Office applications.
Experience in support mobile (tablet and smart phone) devices.
Basic knowledge of networking.
Hardware experience with PC, workstations, printers, switches and networking
equipment.
Good problem solving and documentation skills
Knowledge of hardware and software installation and setup procedures.
Demonstrated effective trouble-shooting skills, customer service oriented approach
to delivering IT solutions and a genuine " team player attitude.
Knowledge of current technological developments/trends in area of expertise.
Ability to communicate with and understand the requirements of professional staff
in area of specialty.
Ability to interpret and apply guidelines and procedures.
REQUIRED EDUCATION/TRAINING AND/OR PROFESSIONAL EXPERIENCE:
CompTIA A+ certification or equivalent training.
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